All returns and exchanges must be requested no later than 3 calendar days after receiving the product. The product must be sent back to us within 7 days from the date of delivery.
Or you can send an e-mail to girlzTREASUREBOX@gmail.com to request authorization prior to return if you have exceeded the policy term.
Your purchase is shipped brand new. Items that you return to us must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before the can be accepted for a total refund. The item must be returned in new and unused condition, with all paperworks (this includes warranties and authenticity cards), parts and accessories (including dust bags) to insure full credit. Returns not accepted will be disposed of or shipped back to you.
Bags and wallets must be accompanied with all the tags and have not been used or damaged in any way to receive a refund.
We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can't accept the return.